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1. About CCOutdoorStore.com
2. Why Buy from CCOutdoorStore.com?
3. Contact Us
1. About CCOutdoorStore.com - Waterbury, VT
CCOutdoorStore.com is NOW UNDER NEW OWNERSHIP!!
Now in its eleventh year, the CCOutdoorStore.com website has grown steadily from a small online innovator in 1999. In December 2009, the company changed hands and the new owners kept much of what was great about the company, including fantastic relationships with some of the best outdoor brands in the world. Today we have a new retail store in Vermont and do much of our shipping from here as well (although we use a number of warehouses across the country). Our new "Focus on Service" program puts a premium on happy customers. Thanks to all those who have noticed the improved service! Check out our growing list of recent positive reviews at Reseller Ratings and Superpages.
CCOutdoorStore.com is an independent family-owned and operated business located on scenic Vermont Rt. 100 in Waterbury, Vermont. Our offices and retail store are situated between Stowe--the popular village and ski resort--and the Ben & Jerry's Visitor Center--Vermont's #1 attraction. This location allows us to conveniently serve hikers and backpackers using the nearby Long Trail and hikers climbing Vermont's highest peak: Mt. Mansfield. We are proud to carry the highest quality brands in the outdoor industry. And we strive to support consumers with a wide range of hiking, backpacking, and mountaineering gear for adventurers from the weekend hiker & camper to the extreme mountaineer.
CCOutdoorStore.com's story started in 1999 in Boulder, CO, an outdoor mecca with access to the Rocky Mountains. Doing business as C&C Outdoors, we were one of the first online stores for outdoor gear. Our mission remains to offer high quality outdoor gear at great prices while continuing to provide exceptional customer service.
2. Why Buy from CCOutdoorStore.com?
In today's online market, there are many outdoor retailers to choose from for your outdoor gear needs. Why would you choose to shop at CCOutdoorStore?
- Low prices, fast delivery, great service! We strive to maintain a winning combination of competitive prices, quick shipping, and first-class customer service.
- Price Matching on any item on our website. In addition to our low prices and great service, we will price match any competitor's offer who undercuts us.
- Family owned and operated. Trust, honesty, ethics, and good morals are all very important to us, and we run our business every day with these beliefs in mind.
- We put our money where our mouth is. We believe a big part of great service is making things easy on the customer, so we maintain 100% responsibility for the order, packaging, contents, shipment, and anything else, until the customer says that they are holding their new gear! Our Reliability statement gives you all the details.
- Your privacy is very important to us. Our Privacy Policy protects your private contact/email and billing information and we do not share it without your permission.
- We are as green as we can be! Our business is built on our love for the outdoors, and we all need to do our part to take care of it and keep it clean. We carry many brands that are like-minded and are using recycled products in production. We also utilize emails as our primary means of written communications with our customers and we use as little paper as possible in our daily business. We also associate with known environmentally friendly businesses, such as Leave No Trace.
3. Contact Us
We've anticipated most of your customer service and ordering related questions in our extensive Help Center, consisting of detailed FAQs (Frequently Asked Questions). You can find most answers there!
Please feel free to contact us through the below form. We strive to respond to inquiries promptly. Our customer service hours are Monday through Friday, 8AM-6PM EST. We also regularly respond to emails over the weekends, and always by Monday mornings. You can also visit us at our Vermont Outlet store on Rt. 100 5 mi. north of the Ben & Jerry's Visitor Center and 2 mi. north of the Green Mountain Club Visitor Center.
Or call us at 802-244-4000
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