PLEASE NOTE we have instituted a new return policy for boots and shoes! Please scroll down for more information.
NEW FREE SHIPPING PROGRAM
- Free shipping anywhere in the lower 48 United States - Choose the "economy" shipping option on your order.
- Valid on any order - regardless of the number of items or package weight.
- Please allow 5-9 business days for delivery. If you need it faster, call us to find out your expedited shipping options.
- We reserve the right to choose whichever delivery option - be it UPS, FedEx, or the United States Postal Service - best serves our customer's needs and conserves costs.
TYPICAL DELIVERY WINDOWS:
- Standard Ground: 3-6 business days
- Economy:5-8 business days
- PO Box Delivery: 5-8 business days
- International shipping quote: 10-21 business days (depending on customs procedures in the receiving country)
PLEASE NOTE we often beat these estimates. We are working on an express option, but in the meantime can work with you on an individual basis if your need is urgent.
Fast Shipping Policy
- We understand that you want your package as quickly as possible and we do our best to ship 99% of our customer orders within 2 business days.
- If we aren't able to ship your order within 2 business days, we will email you and let you know why, offer other options if appropriate, and sometimes even refer you to another retailer who can ship the product(s) to you faster than we can.
- Tracking numbers are always emailed to our customers within 24 hours of packages shipping out from one of our warehouses. We use a combination of FedEx, UPS, and the US Post Office for shipping. If you've made a purchase during a Discounted Shipping period on our website, we may use the US Post Office to save money on shipping.
- FedEx and UPS tracking numbers can be tracked at either at www.fedex.com or www.ups.com, respectively.
- US Post Office packages do not have tracking numbers, but do have delivery confirmation numbers, and those are emailed to you. They can be checked at www.usps.com
- Most orders ship from our Waterbury, VT warehouse and retail store, but we use many warehouses across the USA and because of our excellent relationships with manufacturers, we can even ask them to send a product directly to you (no extra charge). We try to always use a warehouse closer to you, if possible.
Shipping Info/FAQs
- To find out how much shipping will be for your order, add your desired item(s) to your cart. You will not be committing to an order if you do this! When in the cart, choose your desired shipping option and "apply" it. Then check the shipping charges on your order.
- Economy Shipping is always discounted for any items on our website, and it's our way of cutting some of the expense in shipping for you. We normally use FedEx for economy shipments, but we also may use the US Post Office if the pacakge is smaller in size. Either way, we'll email you the FedEx tracking number or the USPS Delivery Confirmation number. Typical delivery times range from 5-9 business days. Our shopping cart will automatically calculate shipping rates for you.
- Standard Ground shipping utilizes FedEx or UPS Ground and tracking numbers are provided via email. Typical delivery times are 3-6 business days. Our shopping cart will automatically calculate shipping rates for you.
- Shipments to P.O. Boxes usually deliver within 5-9 business days inside the USA and must ship via the US Post Office. The Delivery Confirmation number is emailed to you at the time the package ships from our warehouse. FedEx/UPS will not deliver to a P.O. Box and tracking numbers cannot be provided for this type of shipment. Give us a street address if you can, because we would rather use Standard Ground to deliver your package to you safer! :)
- Alaska and Hawaii customers may choose either Standard Ground or USPS for their shipments. We find that large packages are less expensive if you choose USPS, and we use USPS Priority Mail for those packages.
- All Military APO/FPO packages ship via USPS Priority. Packages typically arrive within 4-7 days to the Military Hub. Unfortunately, tracking numbers are not available for this type of shipment, and shipping times vary once the package is inside the military mail system. We will hope for a better way of delivering packages to our military soon! :)
- International Shipping charges vary by country and we are happy to ship to any of the 34 countries listed in our secure checkout cart. We use the US Post Office and their Global Express International service to ship packages outside the USA. All packages ship insured and require signatures upon delivery. To receive an international shipping quote, please place an item in your shopping cart, and enter your shipping address. Shipping charges are calculated automatically. Delivery times vary greatly, often depending on the customs practices in the receiving country. We find that most packages arrive 10-20 business days after the order.
- Express Shipping Is not a standard option in our checkout manager, but if you have an urgent need, let us know and we will try to accomodate! (additional shipping charges will most likely apply for overnight or 2-3 day express shipping).
- CCOutdoorStore.com will work with any of our customers if special shipping needs are required. We always choose the best method to get our products to our customers quickly, but securely.
Return Policies and FAQs
PLEASE NOTE we have instituted a new return policy for boots and shoes! We will allow up to two returns per customer per buying period. After that, a $25.00 restocking fee will apply. What does this mean? Basically, we are a family business and relatively small operation. We love to serve our customers but we are not able to send and restock multiple shoes to aid in a single purchase decision. If you are near our store in Vermont, come on in and try some things on! If not, consider going to your nearby store to check syle and fit. Or order as many as you like from us and plan to pay the restocking fee. Thanks in advance for your understanding and cooperation.
We've tried to answer your most likely questions regarding returns below:
- Up to how long can I return an item? Up to 90 days, give or take. :)
- Where do I return my item(s)? Please send all returns to our main Waterbury, VT warehouse. The address is listed at the bottom of this page.
- Does it still need to be NEW? All items do need to be in a NEW and UNUSED condition. Please also include all of the original tags, boxes, literature, etc. We want to be able to sell it to another outdoor lover!
- What do I do first? Email us for a Return Authorization (RA#) before returning your purchase. This lets us know to expect it and speeds up the processing of any credits to your account.
- Do I have to pay for return shipping? Yes, but use whatever method you'd like that is convenient to you.
- How long does it take to get my money back? We process returns once per week. So at the outside, we will inspect and restock your item and process a credit in 5 business days or less.
- What if I want an exchange? You can approach an exchange two ways:
- If you are interested in getting the alternate product faster, place a new order and we can get that product moving for you. Seperately, send in the return and you won't have to wait for us to process the return and credit.
- Alternatively, you can return the item you have and make a note for us to call you to place a new order when we have processe your original order. If you use this method it will take a bit longer for you to get your exchanged product, but saves you from having a double cost for the time it takes for your original order to reach us and be processed.
Hours of Operation
- Internet Customer Service phone and email hours are from 10:00 am until 6:00 pm EST, Monday through Friday, but we sometimes expand hours into the weekend and will return emails over the weekend if we can.
- Feel free to email us at info@ccoutdoorstore.com.
- Retail Outlet current summer hours are Monday - Satureday, 10-6 EST and Sunday 11-3 EST.
CC Outdoor Store - Main Warehouse (for returns) and Retail Outlet Address
ATTN: RA# (for returns - please request an RA# from us!)
6580 Waterbury-Stowe Rd
Waterbury Center, VT 05677
If you are visiting our retail outlet, we are located right on Rt. 100, just south of the Stowe, Vermont town line.
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