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St. Moritz Watch Warranty / General Information

St. Moritz Watch Warranty / General Information

Warranty
About Screw-down Crowns
Service and Repairs
How to send in your watch for service or repair
Replacement Bands
Crystals



2/4/6 Year Extendible Warranty
St. Moritz and Momentum® watches* are covered against manufacturing defects for a period of 2 years from the date of purchase. At the end of 2 years, you can send in your watch for a Full Service, thereby extending the warranty for 2 years. After 4 years, you can send in your watch for a second Full Service, thereby extending your original warranty for an additional 2 years. (i.e. total of 6 years.)
    What is covered?
  • Any manufacturing defects.
  • The accuracy and reliability of the watch movement.
  • The waterproof performance of the watch. (Please see notes on use of screw-down crown)

    What is not covered?
  • Water damage caused by failure to screw in the crown correctly.
  • Batteries**
  • Damage caused by normal wear-and-tear or aging.
  • Bands which require replacement due to wear. (e.g. leather bands worn in the water)
  • Damage caused by abuse, misuse or accidents. (e.g. scratched or cracked crystals)
  • Damage arising after the watch is opened or serviced by anyone other than the St. Moritz Factory or a St. Moritz Authorized Service Center.
    * Some Models have special warranties. (e.g. the St. Moritz light powered Transformer Series has a simple 6 Year warranty, as no regular battery changes are necessary.) Check the warranty on your specific model.
    ** (Battery life can vary significantly, depending on how long the dealer has a watch in stock prior to sale, use of alarms, backlights, etc., therefore it is impossible to guarantee battery life.)


Screw-Down Crowns
The crown is the “winding knob” used to set the time and date on any watch with a normal dial and hands. Most St. Moritz and Momentum® watches feature screw-down, locking crowns. Better than a simple push/pull crown, this type of crown is designed for more extreme conditions and makes your watch more reliably water-resistant.
Essentially, the screw-down crown screws into your watch, like the hatch on a submarine. Screwing it firmly in against the case squeezes a rubber o-ring between the metal crown and the watch casing, thereby giving a positive water-resistant seal.

To adjust the time or date on your watch, you will need to grasp the crown and turn it a number of turns in a counter-clockwise direction, to unscrew it from the case, before you can pull out the crown to set the watch. Once the watch is set, you will need to screw the crown back in, by pressing it firmly against the case (it is spring-loaded!) and simultaneously turning it in a clockwise direction. Then, taking care not to force or cross-thread the crown, turn it until it is snug against the case and finger-tight. (No need for pliers!)

It is most important that you read the instructions for your watch and familiarize yourself with the use of the screw-down crown. The most common problem with any water-resistant watch is moisture leaks or damage, typically caused by failure to screw the crown in correctly.

If your watch leaks: Send the watch in to St. Moritz as soon as possible. On receipt (provided there is no obvious damage like a cracked or broken glass), the St. Moritz technicians make sure the crown is screwed in correctly, then set the watch in one of their precise water-resistant testing machines. If the tester shows that the watch is not water-tight, despite the crown being screwed in correctly, your watch will generally be repaired or replaced immediately, then returned to you at no charge. If the tester shows that the watch is completely water-tight, then this is a clear indication that the moisture damage has been caused by the crown not being screwed in correctly. If this is the case, St. Moritz will contact you to advise you of the cost of the repair. St. Moritz makes every effort to keep their repair costs for this type of repair as low as possible.



Service & Repairs
What is a Full Service?
This is a chargeable, complete maintenance service. Many customers, especially those who wish to ensure the long-term water-resistance of their watch, particularly appreciate this service. Some customers prefer to let the St. Moritz warranty lapse, and have their watch serviced locally. This decision is completely at the customer's discretion.

    The St. Moritz Full Service includes:
  • Supplying and installing a fresh, high quality battery of the correct specification
  • Checking all seals/ o-rings and lubricating/flipping/replacing them as necessary
  • Resealing the watch and testing it to ensure proper waterproof seal to original specs.
  • Recording details of the service for warranty-tracking purposes
  • A 2 year extension of the existing warranty (up to max. 6 years)
  • The cost of shipping & insurance to return the watch to you.

    Factory Full Service?
  • Ensures your watch is professionally serviced
  • Guarantees ongoing water-resistant performance.
  • Ensures that the correct specification, original parts are used for any repairs.
  • Even though some parts are not included in the Full Service (e.g. replacement bands, replacement crystals), nobody has a better selection of original St. Moritz and Momentum® parts and replacement bands, or can offer Service Upgrade Options like scratchproof sapphire crystals.
  • Nobody knows your watch better than St. Moritz does.

    Local Service?
  • May have lower initial cost (no shipping & insurance costs, no service record tracking, etc.)
  • May be quicker. (no delay while the watch is in transit to the St. Moritz Service Centre)
  • BUT… please note that having your watch serviced elsewhere will void the St. Moritz warranty. Local battery or repair shops do not have original parts (e.g. no replacement crystals, replacement bands, etc), and rarely offer an ongoing guarantee of water-resistance. (no machine to test this).

    What will it cost?
    A Full Service generally costs $20 - $40. Specific models, particularly mechanical and automatic caliber watches, may cost more. (See service price guideline.) Most customers send their watch directly to the closest Service Center. Should you wish to have your local dealer send in the watch for you, there may be a nominal extra charge added, to cover the dealer’s out-of-pocket expense in shipping the watch on your behalf.


How to return a watch for service or repairs
If you are inside the USA and need to send in your watch for factory servicing or for any repairs, simply send it to the following St. Moritz Service Center address:
    SMWC Service Center
    264 H Street, Suite D
    Blaine WA 98230
    USA
    Phone: 800 663 1881


    If you are located outside of the US see St. Moritz International Service Locations

    To simplify this process, you can click below to download a Service & Repair Form, which you can print, fill out and enclose with your watch. The completed form will help us offer you faster and more efficient service. Upon receipt of your watch and the completed form, St. Moritz will carry out the requested repairs and return the watch to you promptly.

    Service and Repair Form

    Some pointers for sending in a watch:
  • Address your package to "The Service Center". We recommend that you do not include reference to "Watches", "St. Moritz" or "Momentum®" on the outside of the package, as this increases the risk of theft in transit.
  • Do not enclose the original gift box, as this simply increases the shipping weight and cost, but do package the watch carefully to prevent damage in transit. (e.g. wrap in bubble wrap).
  • Ensure that the package is adequately insured and if possible obtain a tracking number. St. Moritz is not responsible or liable for any damaged items or lost parcels while in transit to one of our facilities.
  • Include a copy of the original purchase receipt.
  • Whenever shipping your watch across any international border, you must indicate "returning product to manufacturer for repair & return only. Value for customs purposes only. No commercial value." You are responsible for all duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. Failure to do so may result in refusal of the package.
  • If you do not use the Service & Repair Form (above), please ensure that you include a paper with your name, contact details and a brief explanation of the repair or service required. Including your email address will prevent delays by allowing us to contact you quickly, if necessary.


Replacement Bands
C&C Outdoors offers a full selection of original St. Moritz and Momentum® replacement bands. St. Moritz is known for the quality of their bands, most of which are specially made for them in Italy.

St. Moritz catalogs and this website show pictures of the most popular watch and band combinations, but if there is a special band color or type you are looking for and do not find it illustrated, check with us for other available combinations. (e.g. St. Moritz never expected to sell blue and orange watch dial/band combinations, so these are not illustrated here, but we supply regular quantities of this slightly unusual color combination to fans of the Florida Gators!)



Crystals
Most St. Moritz watches use heat-tempered, mineral crystals. These crystals are of a very high quality and most customers find them sufficiently hard and scratch-resistant for their purposes.

If a mineral crystal does get scratched (some of our customers can be pretty rough on their watches!), it is not possible to buff or polish the scratched crystal. The watch has to be sent in to the St. Moritz Service Center, to have the crystal replaced and the watch properly resealed and tested. (see service price guidelines for approximate costs)

Some high-end watches offer sapphire crystals, which are virtually scratchproof. Until recently, the cost of sapphire crystals was prohibitively high for all but the most expensive watches, but sapphire crystal prices are gradually decreasing to more affordable levels. St. Moritz does now offer sapphire crystals as standard on some of their watches, and as an upgrade option on a growing list of models in their line. These crystals are made of synthetic sapphire and are virtually impossible to scratch, unless you drag a diamond across them. (But please note that a hard impact can still shatter a sapphire crystal; they may be virtually scratchproof, but they are not unbreakable!) You will find many choices of sapphire crystal upgrades on the C&C Outdoors website.

 

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